Privacy Policy

Please note: You must be over 18 years old and resident in the UK to participate in any of our competitions.

Last Updated On: 30-July-2026
Effective Date: 30-July-2026

1. Overview

This Privacy Policy describes the policies of Virtual Golf Ltd (trading as Virtual Golf Competitions), Suite 414, 37 Westminster Buildings, Theatre Square, Nottingham, NG1 6LG, United Kingdom (email: support@virtualgolfcompetitions.co.uk) regarding the collection, use, processing, and disclosure of your personal information when utilizing our website at https://virtualgolfcompetitions.co.uk/ (the “Service”).

By creating an account, accessing, or playing on our platform, you consent to the processing of your information in accordance with this Privacy Policy and our Terms & Conditions.

We may modify this Privacy Policy at any time without prior notice. Any updated policy will be posted directly to this page and will take immediate effect upon publication. Your continued use of the platform after an update constitutes acceptance of the revised policy.

2. Information We Collect

To administer our skill-based draws and maintain legal compliance, we collect and process the following data points:

  • Identity Data: Full Name, Date of Birth, and system-generated Account ID.
  • Contact Data: Email Address, Mobile Telephone Number, and Physical Billing/Shipping Address.
  • Technical Data: Network IP Address, Browser User-Agent string, and registration timestamps.
  • Transactional Data: Site Wallet deposit history, ticket allocation numbers, and prize fulfillment logs.

3. How We Collect Your Information

We collect data from you using the following operational channels:

  • Direct Interactions: Information you type into our unified checkout page, customer profile dashboards, or site wallet deposit boxes.
  • Automated Site Tracking: Server logs and technical cookies collected as you browse or log into your account dashboard.
  • Post-Draw Verification Records: Age and identity confirmation parameters securely processed during our database cross-referencing or photo ID verification checks.

4. Legal Bases & How We Use Your Information

Under UK GDPR frameworks, we only process your data when a valid legal basis applies. We utilize your data for the following specific purposes:

  • Performance of a Contract: Creating user profiles, administering active ticket distributions, managing your orders, and processing site wallet payments.
  • Legal Obligation: Conducting mandatory age and identity cross-referencing to comply with UK Gambling and Prize Competition regulatory guidelines.
  • Legitimate Interests: Providing customer support, protecting our network from multi-accounting or fraudulent entries, and defending our business against credit card chargeback disputes.

5. Data Sharing with Third Parties

We do not sell your personal data. To run our business and clear your manual prize dispatches safely, your data is shared strictly with the following trusted processors:

  • Identity Verification & Background Validation: We do not run real-time automated verification APIs during the initial checkout process. However, to satisfy our compliance obligations, protect against fraud, and prevent underage access to our draws, entrant data is securely cross-referenced against public records, commercial identity databases, or the UK Electoral Roll. Winners may also be required to securely upload a government-issued photo ID (Passport or Driving Licence) to verify their identity details match their registration data exactly prior to prize delivery.
  • Transactional Email Routing: Your automated ticket confirmations and high-priority winner notifications are routed securely through authenticated mail servers via FluentSMTP and Amazon SES (Simple Email Service via Amazon Web Services).
  • Payment Gateways: Credit card tokenization and wallet tracking data are processed natively through encrypted payment service merchant networks.
  • Public Draw & Statutory Broadcast Disclosures: To maintain strict transparency under CAP marketing guidelines, all active entrants will have their Legal First Name, Legal Last Name initial, and randomly allocated ticket numbers compiled onto an entry spreadsheet. This spreadsheet will be made publicly viewable on our website and will be displayed openly on screen during our live video broadcasts (including Facebook and Instagram streams) to determine competition winners. If you do not wish to have your name broadcast on screen, you must contact our compliance team via email at support@virtualgolfcompetitions.co.uk at least 48 hours prior to the live draw taking place. Opting out of the draw spreadsheet will require the cancellation and forfeiture of your entry.

6. Data Retention Timelines

  • Active Accounts: We retain your compliance data, sign-up IP addresses, and verification stamps for as long as your account profile remains active.
  • Terminated Accounts & Audit Trails: Following account closure, we retain transactional logs, financial accounting details, ticket draws, and legal consent timestamps for a period of 6 years to comply with UK tax records, corporate reporting obligations, and fraud prevention regulations. Residual anonymous tracking metrics may be stored indefinitely.

7. Your Statutory Rights under UK GDPR

Depending on your permanent UK residency status, you possess the following legal rights regarding your personal data:

  • The right to request access to a full copy of your data file.
  • The right to rectify or correct inaccurate profile details.
  • The right to request the erasure of your data (the “Right to be Forgotten”).
  • The right to object to or restrict certain processing tracks.
  • The right to withdraw consent at any time.

To exercise any of your data rights, please email us directly at support@virtualgolfcompetitions.co.uk. Please note that if you request the erasure of technical data needed to verify your age, your account will be suspended, and you will forfeit any active draw entries with no entitlement to a ticket refund. You also possess the right to file an official complaint regarding our data handling with the Information Commissioner’s Office (ICO).

8. Cookies & Tracking

Our Service utilizes standard security, preference, and functional checkout cookies to keep you logged into your user dashboard and save your wallet transaction states. For complete choices regarding tracking data layers, please review our dedicated Cookie Policy page.

9. Platform Security

The security of your personal data is vital to us. We use commercial encryption standards, HTTPS secure-sockets routing, and strict user-meta security to block unauthorized data manipulation. However, because no internet network can be guaranteed 100% secure, any transmission of data is done at your own risk.

10. Data Protection Officer & Grievance Contact

If you have any questions, security concerns, or data rights requests regarding how your information is handled, you may contact our designated compliance officer directly:

Virtual Golf Ltd
Attn: Data Compliance Team
Suite 414, 37 Westminster Buildings, Theatre Square, Nottingham, NG1 6LG
Email: support@virtualgolfcompetitions.co.uk

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